Gear COLLECTION HERO
Prescription
Eyewear FAQ
If I don't have my prescription on hand, can I submit it later? Within what time frame?
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Can I use insurance? FSA? HSA?
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How do I order prescription glasses online?
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Can I buy just the frames?
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Can I order multiple glasses with different prescriptions?
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What do I need in order to place my order?
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How do I order non-prescription glasses?
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What differences (if any) will there be for stronger prescriptions, in terms of processing time?
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Can I cancel my order?
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I entered my prescription incorrectly! What can I do? (before order is fulfilled vs after it’s fulfilled)
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Can I get an itemized receipt for reimbursement?
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Whats the difference between single-vision and progressive lenses?
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How do I read my prescription?
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Can I use contact lens prescription for ordering glasses?
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Will my RX for sunglasses be the same as my RX for regular glasses?
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What is PD?
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How do I get a prescription?
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Can a progressive prescription be used for single vision glasses?
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How close to my eyes should the glasses fit on my face?
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My prescription expired. Can you refill my order based off my old prescription?
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Are there any prescriptions you cannot support?
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Do you offer bifocal or progressive lenses?
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What is the difference between the 3 Progressive offerings; Standard, Ultimate and Computer?
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How do I upload my prescription?
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Usually a rep at the eye doc/store adjusts my fit once I get the glasses. How will I know they fit correctly?
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What style is best for my face?
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Do you (or will you) offer children's RX?
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What makes ROKA eyewear unique/better?
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What are the measurements on the frames?
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What prescription range works for your lenses and frames?
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What lenses and coating do you offer, for what prices, and what are the features of each?
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What is the best way to care for my lenses?
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Where are your lenses made?
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What is the difference between Trivex and PC?
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What are polarized lenses?
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Where are your frames made? What are they made from?
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Do the frames come in different sizes?
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How do I replace the nosepads on my frames? (select styles)
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I normally wear Asian fit eyewear. Will your frames fit me?
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How do I adjust the fit of my frames? (select styles)
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What if I lose one or more nose pad sizes for my frames? (select styles)
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What if I lose the nose pad interchangeability key/tool for my frames? (select styles)
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Can I get the any of your eyeglasses as sunglasses?
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What are the measurements of your frames?
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How does home try-on work for prescription glasses?
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Why do you use a demo fleet for your home try-on for eyeglasses?
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How long to I have to try my frames at home?
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How do I ship back my home try-on demo frames?
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Can I buy frames without prescription directly from my HTO box?
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After I've tried on my demo pairs, how do I order the pair(s) I chose?
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You say that the fees I paid will count toward the purchase price. How exactly does that work?
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How do I know whether a frame is for men or women?
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What is your warranty policy?
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Do you have any extended warranty options (ie. pay extra to cover accidental damage or prescription changes)?
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Are particular parts of the glasses covered by different warranties (ie. coatings for 1 yr, prescription for 2)?
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What happens if I scratch my lenses? I can't afford to replace glasses and prescription lenses.
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What is your return policy?
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