Gear COLLECTION HERO
Prescription
Eyewear FAQ
If I don't have my prescription on hand, can I submit it later? Within what time frame?
You can submit your order without prescription, but we cannot begin to process an order until we have your RX. You'll be prompted by email to send our support team your prescription shortly after completing your purchase.
Can I use insurance? FSA? HSA?
We aren't currently affiliated with any insurance companies. However we can provide you with an itemized receipt so you may request for reimbursement from your insurance company, or your FSA or HSA.
How do I order prescription glasses online?
Easy! You'll select the frames and lenses you want, then upload your prescription and purchase!
Can I buy just the frames?
Yes, you can purchase just the frames by contacting support@roka.com.
Can I order multiple glasses with different prescriptions?
Yes, but you will have to place a new order for each one.
What do I need in order to place my order?
You’ll need a valid, signed copy of your eyeglasses prescription and your individual pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames.
If you are ordering with a progressive prescription we will need a photo of you wearing the glasses you are purchasing. You can do this by first ordering a Home Tryout kit.
How do I order non-prescription glasses?
Through roka.com and simply do not select to upload your prescription. You'll receive an email from us shortly after your order asking for your prescription, so please just respond to that and let us know you don't need RX.
What differences (if any) will there be for stronger prescriptions, in terms of processing time?
The current turn around for a stock, single vision RX with no mirror coatings will be 3-4 days. If a RX requires a semi-finished lens blank the turn around will be 5-6 days. If the RX requires a mirror coating the turn around will be 7-8 days.
Can I cancel my order?
No, once an order is submitted with the prescription, we cannot make any changes.
I entered my prescription incorrectly! What can I do? (before order is fulfilled vs after it’s fulfilled)
All prescription needs to be verified before fulfilling. We will reach out to you if we believe there is an issue with the prescription. If you've already received your order and feel that something is wrong, please contact us.
Can I get an itemized receipt for reimbursement?
You will receive an itemized receipt upon purchase which can then be used for reimbursement.
Whats the difference between single-vision and progressive lenses?
Single-vision lenses offer one correction throughout the entire lens (typically for distance or reading) while progressive lenses offer multiple corrections in one lens, providing transition from distance correction on top to reading correction on bottom. This means you can do not need multiple pairs of glasses for different situations.
How do I read my prescription?
OS (oculus sinister) means the left eye and OD (oculus dextrus) means the right eye. The further away from zero the number on your prescription, the worse your eyesight and the more vision correction (stronger prescription) you need. A “plus” (+) sign means you are farsighted, while a “minus” (-) sign means you are nearsighted.
If there are three numbers in your prescription, you have astigmatism. These numbers are written as S x C x Axis. The S is "spherical", which refers to nearsightedness or farsightedness discussed previously. The C refers to the "cylinder" or astigmatism, and can be a negative or a positive number. The bigger this number, the more astigmatism you have. The Axis is a number anywhere between 0 and 180 degrees. It reveals the orientation of the astigmatism. It is not enough to specify how much astigmatism there is; we have to know where the difference in curvature is taking place in order to successfully fulfill your prescription.
Can I use contact lens prescription for ordering glasses?
No, contact lens prescriptions are different than glasses prescriptions, so you cannot use a contact lens prescription to order glasses.
Will my RX for sunglasses be the same as my RX for regular glasses?
Yes, your RX for sunglasses will be the same as your RX for your glasses.
What is PD?
Pupillary Distance, the distance in millimeters between your pupils.
How do I get a prescription?
Go to your local optometrist and receive a prescription, including your PD, or pupillary distance, from them.
Can a progressive prescription be used for single vision glasses?
Yes, but you will need to determine if you would like the prescription to be filled for distance vision or near vision (readers).
How close to my eyes should the glasses fit on my face?
Lens power is affected by how close a lens sits to the eye. This is called Vertex Distance. A minus lens moved closer to the eye gets stronger while a plus lens moved closer to the eye gets weaker. By default throughout the optical industry 10mm is the accepted vertex distance which coincides with how far doctors will normally conduct a patient refraction. This distance definitely varies from person to person due to the way our noses are wider, longer, sitter higher up, etc. from one another but this distance should be around 10mm.
All of the frames in our Austin Collection have three nosepad sizes for you to find the optimal fit for your nose bridge width.
My prescription expired. Can you refill my order based off my old prescription?
No, it must be a new prescription (within the last year).
Are there any prescriptions you cannot support?
Yes, there are some prescriptions we cannot support and this is based on the frame. Please email us at support@roka.com if you have any questions.
Do you offer bifocal or progressive lenses?
Yes! In order to fulfill a progressive prescription we will need a photo of you wearing the glasses you are ordering so we can determine the correct seg height measurement.
What is the difference between the 3 Progressive offerings; Standard, Ultimate and Computer?
All 3 progressive lens offerings serve different purposes in different instances.
Our Standard, premium progressive lenses offer near and far-distance correction with a transitional intermediate zone in between.
Our Ultimate progressive lens includes all the benefits of our Standard lens, PLUS an expanded field of view so you can see more and do more.
Our Computer Progressive lens offers expanded intermediate zone (2-7 feet) specifically designed for computer use and great as a supplementary pair for prolonged exposure to screens. The computer progressive lenses are NOT recommended for activities that require far-distance correction (beyond 7 feet).
Standard
Add $225
Ultimate
Add $325
Computer
Add $275
How do I upload my prescription?
After making your product selections and clicking "Add My Prescription" on a product page, you'll see a tab for "Prescription" with an option to input your prescription during the ordering process. If you select this option, simply follow the prompts and input the required information directly from your prescription sheet into the appropriate boxes. We also require an image or scan of your up-to-date (non-expired) prescription for verification purposes. If you have any questions, feel free to contact us.
If you'd prefer to order without inputting your prescription right away, we'll send you an email shortly after you place your order to collect your prescription information.
Usually a rep at the eye doc/store adjusts my fit once I get the glasses. How will I know they fit correctly?
You will be able to determine if they are the right fit or not after trying them on. All of the frames in our Austin Collection come with three nosepad sizes and adjustable titanium temples to lock down your fit. Most optical shops will make minor adjustments for free or a small fee. If you need any additional support, please contact us at support@roka.com.
What style is best for my face?
That's why we have our Home Tryout feature! Try out the styles you select in the comfort of your own home!
Do you (or will you) offer children's RX?
Unfortunately, no. A child's pupillary distance is too narrow for our current selection of frames.
What makes ROKA eyewear unique/better?
The GEKO™ padding on the nose and temples make our glasses stay on your face in all conditions. All of our frames are remarkably lightweight, very durable, and have premium lenses with the most advanced combination of lens coatings on the market. On many of our optical frames, we offer multiple nosepad sizes as well as bendable titanium temples to completely lock down your fit. We don't skimp on quality materials to save dollars.
What are the measurements on the frames?
The numbers on the inside of the temple represent the size of the eyewear. The first number is the width of the lens. The second number is the distance between lenses. The last number is the temple length. All measurements are in millimeters (mm).
What prescription range works for your lenses and frames?
Below are the prescription ranges for our lenses and frames.
STYLE
SPHERE RANGE (SPH)
cYLINDER RANGE (CYL)
Expanded Sphere (High Index)
Expanded Cylinder (High Index)
Modern Classics
Barton
+4.00 to -8.00
up to -3.00
-12.00 total power
-5.00
Booker
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Braker
+4.00 to -8.00
up to -3.00
-12.00 total power
-5.00
Cade
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Cambridge
+4.00 to -8.00
up to -3.00
-12.00 total power
-5.00
Collins
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Evans
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Halsey
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Hamilton
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Hunter
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Kona
+4.00 to -8.00
up to -3.00
-12.00 total power
-5.00
Lewis
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Lockhart
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Lola
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Mayfield
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Oslo
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Rory
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Torino
+4.00 to -2.00
up to -2.00
-12.00 total power
-5.00
Zilker
+4.00 to -10.00
up to -3.00
-12.00 total power
-5.00
Ultralight Aviators
Falcon
+4.00 to -8.00
up to -3.00
-12.00 total power
-5.00
Phantom
+4.00 to -8.00
up to -3.00
-12.00 total power
-5.00
Rio
+4.00 to -8.00
up to -3.00
-12.00 total power
-5.00
Volo
+4.00 to -8.00
up to -3.00
Advanced Performance
AT Series
+4.00 to -2.00
up to -2.00
CP Series
+4.00 to -2.00
up to -2.00
GP Series
+4.00 to -2.00
up to -2.00
SL Series
+4.00 to -2.00
up to -2.00
SR Series
+4.00 to -2.00
up to -2.00
TL Series
+4.00 to -2.00
up to -2.00
What lenses and coating do you offer, for what prices, and what are the features of each?
Our advanced coatings are consistent across all of our lenses and include anti-reflective, scratch resistant, hydrophobic, oleophobic and anti-fog coatings. We offer Polycarbonate and Trivex lens options for all prescription sun and optical styles. You can see prices and build your perfect pair on all of our product pages.
What is the best way to care for my lenses?
The best way to care for your lenses is to keep them in their case any time they are not in use. Most of the time, the microfiber cloth that comes with your glasses will quickly and effectively clean the lenses. If they are very dirty, you can hand wash with a light detergent.
Where are your lenses made?
Our lenses are made in various locations throughout Asia at high-end production facilities. All prescriptions are fulfilled in the United States.
What is the difference between Trivex and PC?
Our polycarbonate (or PC) lenses are the highest quality PC lenses on the market. They are lightweight, offer impact resistance and protect from 100% of UV light. Our Trivex lenses offer all the same benefits, but have even better central and peripheral optical clarity.
What are polarized lenses?
A polarized lens greatly reduces the glare caused by rays that reflect off of flat surfaces, like water or the road. Polarized lenses reduce eye strain in sunny conditions.
Where are your frames made? What are they made from?
Our frames are made in China at one of the most advanced production facilities in the world. Depending on the frame, it could be titanium, a mixture of metals (alloy), or injected nylon. All prescriptions are fulfilled in the United States.
Do the frames come in different sizes?
Phantom Ti and Phantom Alloy come in two sizes: 57 (regular) and 59 (large). All Austin Collection frames come in two sizes: 48/49 (small) and 51/52 (regular).
How do I replace the nosepads on my frames? (select styles)
Select styles come with three nosepads and a key to remove the nose pads. Use the key to push the nose pad out from the lateral / outside of the nose pad. You can put a new size in by simply pushing the nosepad in with your thumb or finger.
Those styles include: Oslo, Lola, Cade, Rory, Hunter, Barton, Braker, Zilker, Booker, Evans, Lewis, and Collins.
I normally wear Asian fit eyewear. Will your frames fit me?
Select styles have three nosepad sizes, which include a thin, low-bridge fit that should accommodate Asian fit in most circumstances. Try a few of these styles through our Home Tryout process and you'll be able to see how they fit with the lower profile nosepad size.
Those styles include: Oslo, Lola, Cade, Rory, Hunter, Barton, Braker, Zilker, Booker, Evans, Lewis, and Collins.
How do I adjust the fit of my frames? (select styles)
Select frame styles come with three nosepads and bendable titanium temple wires to lock down the fit on your nose and side of your head. Use the nose pad key to remove the nose pads and replace by pushing the new size in with your finger or thumb. You can carefully bend the temples (arms) of the frames to fit your head shape as well.
Those styles include: Oslo, Lola, Cade, Rory, Hunter, Barton, Braker, Zilker, Booker, Evans, Lewis, and Collins.
What if I lose one or more nose pad sizes for my frames? (select styles)
We have replacements available for the styles that include additional nose pads! Contact us at support@roka.com.
Those styles include: Oslo, Lola, Cade, Rory, Hunter, Barton, Braker, Zilker, Booker, Evans, Lewis, and Collins.
What if I lose the nose pad interchangeability key/tool for my frames? (select styles)
We have replacements available! Contact us at support@roka.com.
Those styles include: Oslo, Lola, Cade, Rory, Hunter, Barton, Braker, Zilker, Booker, Evans, Lewis, and Collins.
Can I get the any of your eyeglasses as sunglasses?
At the present time, almost all of our eyeglasses are available as sunglasses, excluding Cade, Booker, Mayfield, Evans, Lewis, and Collins.
What are the measurements of your frames?
Our frame measurements vary by style. You can find those measurements by frame style below. Select the frame style to view a measurement chart.
STYLE
LENS WIDTH
LENS HEIGHT
TEMPLE LENGTH
between lenses
Modern Classics
Barton
56 mm
43.5 mm
134 mm
18 mm
Booker
53 mm
40.2 mm
143 mm
20 mm
Braker
56 mm
40 mm
135 mm
17 mm
Cade
49 mm
35.4 mm
143 mm
19 mm
52 mm
37.7 mm
Cambridge
52 mm
42.6 mm
135 mm
20 mm
Collins
49 mm
42.5 mm
143 mm
20 mm
Evans
49 mm
41.5 mm
143 mm
20 mm
Halsey
54 mm
44.4 mm
140 mm
18 mm
Hamilton
49 mm
41 mm
142 mm
21 mm
Hunter
49 mm
41.5 mm
143 mm
21 mm
52 mm
44.1 mm
Ultralight Aviators
Falcon
55 mm
44.6 mm
140 mm
17 mm
Phantom 57
57 mm
49.2 mm
140 mm
14 mm
Phantom 59
59 mm
50.9 mm
140 mm
14 mm
Advanced Performance
Matador
137 mm
56 mm
115 mm
0 mm
Matador Air
137 mm
56 mm
115 mm
0 mm
How does Home Tryout work for prescription glasses?
1. Pick up to four frames to try out.
2. We’ll ship your demo frames directly to you.
3. Try them out for up to seven days.*
4. Order your new glasses at any time, and we’ll automatically apply the $15 tryout fee toward your purchase during checkout.
5. Send back all your demo frames using the prepaid return shipping label.
If you’re ordering progressive lenses, make sure to take a photo of yourself wearing the glasses! You can find instructions on the printed card in your box.
*Make sure to return all the demo frames! You will be billed at regular price for any unreturned styles.
Why do you use a demo fleet for your Home Tryout for eyeglasses?
We use a demo fleet because the vast majority of eyeglasses purchased will be with prescription included, which we cannot fill for a Home Tryout order. Once you find the perfect pair among the demos you selected, you can order that pair with prescription at roka.com.
How long to I have to try my frames at home?
You can try your demo frames at home for up to seven days.
How do I ship back my Home Tryout demo frames?
Simply re-pack the frames in the box you received it in, affix the prepaid returns label on the outside of the white box and drop it off at your local UPS store.
Can I buy frames without prescription directly from my HTO box?
Because the pairs you receive in your Home Tryout box are demos, you can not keep these. If you'd like to order a pair without prescription, simply order your choice at roka.com and opt not to add a prescription. We'll follow up to verify that you wish not to add prescription, and we'll ship you a fresh pair.
After I've tried on my demo pairs, how do I order the pair(s) I chose?
Once you've selected your favorite style, color and size, you can simply order it as a fresh pair at roka.com and add your prescription.
Make sure to take a photo of yourself wearing the glasses if you intend to order a pair of progressive glasses!
You say that the fees I paid will count toward the purchase price. How exactly does that work?
Here’s how it works: When you purchase a pair of ROKA eyeglasses after ordering a Home Tryout kit, we’ll automatically apply a $15 credit toward your eyeglasses purchase when you checkout. Please log into your account or create an account using the same email address for the Home Tryout and eyeglasses orders to ensure the credit is applied.
If you have any questions or concerns, email us at support@roka.com.
How do I know whether a frame is for men or women?
Almost all of our frames are unisex. The Lola and Mallorca were designed primarily with women in mind. If you're unsure whether a specific style is right for you, we recommend you use our simple Home Tryout process.
What is your warranty policy?
We have a two year manufacturing warranty on our prescription eyewear. To submit a warranty claim, we will need a proof of purchase and a photo prior to submitting a warranty claim. Scratches are not included in our warranty policy.
Do you have any extended warranty options (ie. pay extra to cover accidental damage or prescription changes)?
We do not currently have an extended warranty option.
Are particular parts of the glasses covered by different warranties (ie. coatings for 1 yr, prescription for 2)?
If a return happens because a prescription is wrong, it can be returned to be remade to us to be remade until the prescription is correct. We offer a warranty on our glasses for up to two years.
What happens if I scratch my lenses? I can't afford to replace glasses and prescription lenses.
We can offer lens replacements within two years at a discounted price.
What is your return policy?
If a return happens because an RX is wrong, we will facilitate your return and refill the prescription. We cannot accept returns on prescription eyewear.