credit
In available credit
Cancel

Exchanges & Returns

100% Satisfaction Guarantee

We accept exchanges or returns on most items* within 30 days of receipt.

* All sales on customized USAT uniforms and prescription eyewear (sun or optical), are final sale.

Products in the Outlet Store and certain other discounted items (as indicated on product pages) are eligible for exchange or store credit only - no refunds.

Products purchased from the warehouse sale are ineligible for returns and exchanges.

Click Here to Start an Exchange or Return

Requirements by Product Category

Eyewear

Goggles, Wetsuits, Swimskins & SIM Shorts

USA Triathlon Tri Apparel

RETURN INSTRUCTIONS

  1. Ensure the items that you wish to return meet the requirements listed directly above based on your product(s).

  2. Begin the exchange/return process by clicking here or the "Start an Exchange or Return" button above. Fill out the information requested in the portal and print a prepaid return shipping label.

  3. Place merchandise for return, along with original packing slip, in the original box and place the printed prepaid shipping label on top of the original shipping label. If the original box was discarded, use something similar and place the printed prepaid return label on the outside.

  4. Drop your package at any U.S. Post Office, UPS, or FedEx location (depending on which carrier is indicated on your label). If you have a SmartPost or USPS label, you may also choose to leave it in your mailbox! If you create your own label instead of using our prepaid label, make sure to note the tracking number for your return package in case there is a problem with transit or delivery.
PLEASE NOTE:
  • ROKA reserves the right to refuse any excessive and/or bad faith return.

  • If you choose NOT to use the prepaid return shipping label or your order was delivered outside the United States, please return the products at your own cost using a trackable shipping method to the address below. Make sure to include your original packing slip and a note listing your order number, name, item(s) being returned, and reason(s) for return.

    ROKA - Returns
    3700 Pinnacle Point Dr. Ste. 200
    Dallas, TX 75211

HELPFUL TIPS

  • When packing your return, please: (1) Ensure products are clean and dry, both inside and out and (2) Fold products carefully to avoid unnecessary creasing or wrinkles.
  • Refunds typically take 12 - 15 business days to process from the day they are shipped back to our warehouse. If you need a refund processed more quickly, please call or email us and we'll do our best to accommodate.
  • You will receive an email once your refund is processed.
  • If you have questions or concerns anytime, please chat with us live or email support@roka.com and we'll be happy to assist you!

PLEASE DO NOT:

  • Attempt to make a return in person

WE CANNOT ACCEPT A RETURN IF:

  • A returned product does not meet ROKA's return requirements.
  • A return is received at the wrong address.
  • A return request is made to ROKA more than 30 days from the date you received your item without special approval.
  • The item is damaged or permanently altered in any way.
  • The item is still damp or sandy.
  • The item has been written on or shows other signs of damage.
  • Personal care items such as ear plugs, anti-chafe lubricants, and wetsuit shampoo are opened/used.

Other Links

ROKA Logo