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Exchanges & Returns

100% Satisfaction Guarantee - 30 Day Exchanges & Returns

Exchange or return most items* within 30 days of receipt for an exchange or refund (excluding shipping).

*All sales on customized gear are final.
*Exchanges or store credit only (no refunds) on certain discounted items as indicated on product pages.

Contact Us to Start an Exchange or Return

 

Have you heard the news? We moved!

We recently relocated our headquarters from Dallas to Austin, TX. As a result, we're experiencing a delay in receiving shipments from FedEx and USPS, which may be impacting your return. We apologize for the delay and are doing everything possible to accelerate the process. If there's anything we can do in the meantime, please contact us at support@roka.com or 1-877-985-7652.

 

Requirements by Product Category

Eyewear

Goggles, Wetsuits, Swimskins & SIM Shorts

Team USA Tri Apparel

RETURN INSTRUCTIONS

  1. Ensure the items that you wish to return meet the requirements listed directly above based on your product(s).

  2. Begin the exchange/return process by clicking "Start an Exchange or Return" above and completing the submission.

  3. Fill out the "returns" section of the packing slip that came in the original packaging.  Place merchandise for return, along with a completed packing slip, in the original box and stick the enclosed prepaid return shipping label on top of the original shipping label.  If the original box was discarded, use something similar and place the prepaid return label there instead.

  4. Leave package with your USPS driver, or drop it at any U.S. Post Office or FedEx location.  Please keep your tracking number in case the package is lost in transit.
PLEASE NOTE:
  • ROKA reserves the right to refuse any excessive and/or bad faith return.

  • If you choose NOT to use the enclosed prepaid return shipping label or your order was delivered outside the United States, please return the products at your own cost using a trackable shipping method to the address below. Make sure to include either (1) your pack slip with return information completed, or (2) a note listing your order number, name, item(s) being returned, and reason(s) for return.
ROKA - Returns
2214-A West Braker
Austin, TX 78758

HELPFUL TIPS

  • When packing your return, please: (1) Ensure products are clean and dry, both inside and out and (2) Fold products carefully to avoid unnecessary creasing or wrinkles.
  • Refunds typically take 12 - 15 business days to process from the day they are shipped back to our warehouse.  If you need a refund processed more quickly, please call or email us and we'll do our best to accommodate.
  • You will receive an email once your refund is processed.  
  • If you have questions or concerns anytime, contact us at support@roka.com or 1-877-985-7652.

PLEASE DO NOT:

  • Attempt to make a return in person

WE CANNOT ACCEPT A RETURN IF:

  • A returned product does not meet ROKA's return requirements.
  • A return is received at the wrong address.
  • A return request is made to ROKA more than 30 days from the date you received your item without special approval.
  • The item is damaged or permanently altered in any way.
  • The item is still damp or sandy.
  • The item has been written on or shows other signs of damage.
  • Personal care items such as ear plugs, anti-chafe lubricants, and wetsuit shampoo are opened/used.

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