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END OF SUMMER SALE - LAST DAY TO SAVE 50% ON SWIM/BIKE/RUN APPAREL - SHOP MEN | SHOP WOMEN

Exchanges & Returns

100% Satisfaction Guarantee - 30 Day Exchanges & Returns

Exchange or return any item* you've purchased within 30 days of receipt for a full refund or exchange (excluding shipping).

*All sales on customized gear are final.
*Exchanges or store credit only (no refunds) on certain discounted items as indicated on product pages. This includes products bought as part of the End of Summer Sale.

Start an Exchange or Return

Requirements by Product Category

Eyewear

Goggles, Wetsuits, Swimskins & SIM Shorts

Pool Swimwear & Equipment, Headwear, Cycling, Run & Triathlon Apparel

RETURN INSTRUCTIONS

  1. Ensure the items that you wish to return meet the requirements listed directly above based on your product(s).

  2. Begin the return/exchange process by clicking "Start a Return" above and complete the submission.

  3. Fill out the "returns" section of the packing slip that came in the original packaging.  Place merchandise for return, along with a completed packing slip, in the original box and stick the enclosed prepaid return shipping label on top of the original shipping label.  If the original box was discarded, use something similar and place the prepaid return label there instead.

  4. Leave package with your USPS driver, or drop it at any U.S. Post Office or FedEx location.  Please keep your tracking number in case the package is lost in transit.
PLEASE NOTE:
  • ROKA reserves the right to refuse any excessive and/or bad faith return.

  • If you choose NOT to use the enclosed prepaid return shipping label, please return the products at your own cost using a trackable shipping method to the address below. Make sure to include either (1) your pack slip with return information completed, or (2) a note listing your order number, name, item(s) being returned, and reason(s) for return.
ROKA - Returns
1405 Turtle Creek Blvd
Dallas, TX 75207

HELPFUL TIPS

  • When packing your return, please: (1) Ensure products are clean and dry, both inside and out and (2) Fold products carefully to avoid unnecessary creasing or wrinkles.
  • Refunds typically take 12 - 15 business days to process from the day they are shipped back to our warehouse.  If you need a refund processed more quickly, please call or email us and we'll do our best to accommodate.
  • You will receive an email once your refund is processed.  
  • If you have questions or concerns anytime, contact us at support@roka.com or 1-877-985-7652.

PLEASE DO NOT:

  • Send returns to our office address
  • Attempt to make a return in person

WE CANNOT ACCEPT A RETURN IF:

  • A returned product does not meet ROKA's return requirements.
  • A return is received at the wrong address.
  • A return request is made to ROKA more than 30 days from the date you received your item without special approval.
  • The item is damaged or permanently altered in any way.
  • The item is still damp or sandy.
  • The item has been written on or shows other signs of damage.
  • Personal care items such as ear plugs, anti-chafe lubricants, and wetsuit shampoo are opened/used.

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