U.S. SHIPPING OPTIONS
- ROKA ships to all 50 U.S. states, Washington D.C., U.S. Territories, and Minor Outlying Islands. We also ship to P.O.Boxes and APO/FPO addresses.
- We offer free FedEx Ground Shipping to the 50 U.S. States + Washington D.C. for orders over $100.00 (pre-tax, post discounts).
- All products ship from our fulfillment center in Memphis, TN.
- Orders are processed Monday - Friday (excluding holidays).
- Orders placed on weekends will ship the following Monday (excluding holidays).
- Orders received by 1:00pm Central Time typically ship same business day.
- FedEx Overnight and FedEx 2-Day deliver Monday thru Friday. For example, an Overnight order placed before 1:00 Central on Friday will deliver on Monday.
- FedEx Ground delivers Tuesday thru Saturday.
SERVICE OPTIONS & DELIVERY TIMES
U.S. 50 STATES, WASHINGTON D.C. & P.O. BOXES
- FedEx Ground: 3-7 business days from ship date
- FedEx 2-Day: 2 business days from ship date
- FedEx Next Day: 1 business day from ship date
- USPS Priority International: 6-10 business days from ship date
INTERNATIONAL SHIPPING OPTIONS
ROKA ships to most countries around the world.
- We ship from our U.S. fulfillment center using UPS Worldwide Express Saver. Average delivery time is 1 - 3 business days, but may be longer due to the importation process and uncontrollable delays with local customs officials.
- Please note customers are responsible for ALL duties and local taxes.
- We are unable to mark items as "gift" or "sample" to lessen duty charges.
BEFORE YOU ORDER
What orders qualify for free shipping?
- Free shipping offers may vary depending on whether a shipping promotion is available at the time. Currently, on the U.S. site, any order over $100 USD (pre tax, post discounts) qualify for Free FedEx Ground shipping. In order to receive free shipping, please select FedEx Ground shipping at checkout.
How are shipping costs calculated?
- Shipping costs vary depending on shipping address, shipping option and preferred shipping carrier. The USD $ rate per option will be displayed for your review at checkout. Once you select the shipping option, the fee will be applied to your order total.
Where does ROKA ship to?
- ROKA ships to the 50 U.S. states, Washington D.C., U.S. Territories and APO/FPO addresses. ROKA will not ship to countries for which the U.S. Government maintains shipping embargoes or restrictions.
Does ROKA ship to P.O. Box, APO/FPO/DPO addresses?
- Yes, ROKA does ship to P.O. Box addresses. ROKA does ship to APO/FPO addresses, but we do not ship to DPO addresses.
Can products be delivered to a different mailing address from the billing address?
- Yes, you can ship to a different address than your billing address. Your billing address should reflect the payment method address. Shipping address is at your discretion and can vary from the billing address.
How long will it take for my purchase to reach me?
- An estimate of how long it takes for your order to arrive depends on the shipping option you selected at checkout. You can reference the shipping details above to view estimates per shipping option.
AFTER YOU ORDER
Once I place an order, how quickly will it ship?
- Your order must be received by 1:00pm Central Time in order for it to ship the same business day. If placed after 1:00pm Central Time, it will ship the next business day.
Can I change my shipping address after my order has been placed?
- In order to change any shipping information on your order after it has been placed, please contact us for assistance. We will do our best to provide a new address to the carrier. You can email firstname.lastname@example.org or call 1 (877) 985-7652 and we'll be happy to assist you!
How do I know when my order ships?
- You will receive a Shipping Confirmation email once your order has shipped from our warehouse. An order tracking number, carrier specification and a link so that you can access the order status will be available on the email.
How do I track my order?
- When your order has shipped, you will receive an order tracking number and carrier specification on your Shipping Confirmation email. The email will also provide a link so that you can access the order data.
- If you need help or have questions about tracking your order, please email email@example.com or call 1 (877) 985-7652 and we'll be happy to assist you!
What happens if my package gets lost?
- If your package is lost or you are having trouble locating your package, please email firstname.lastname@example.org or call 1 (877) 985-7652 and we'll be happy to assist you!
What should I do if my product arrived damaged?
- If your product arrived damaged, please email email@example.com or call 1 (877) 985-7652 and we'll assist you!