U.S. SHIPPING OPTIONS

OVERVIEW

ROKA ships to all 50 U.S. states, Washington D.C., U.S. Territories, and Minor Outlying Islands. We also ship to P.O.Boxes and APO/FPO addresses.
We offer free standard shipping to the 48 continental United States on orders $150 and above.
With the exception of prescription and custom eyewear, most products ship from our fulfillment center in Dallas, TX.
Orders are processed Monday - Friday (excluding holidays).
Orders placed on weekends will ship the following Monday, excluding holidays.*
Overnight and 2-Day deliver Monday thru Friday. For example, an Overnight order placed before 12:30 Central on Friday will deliver on Monday.*
Ground delivers Monday thru Saturday.

SERVICE OPTIONS & DELIVERY TIMES

U.S. 50 STATES, WASHINGTON D.C. & P.O. BOXES

Ground: 2-7 business days from ship date (5-10 days for Alaska/Hawai'i)
2-Day: 2 business days from ship date
Next Day: 1 business day from ship date

Note: Shipments to P.O. Box addresses in the U.S. must select Ground shipping. These shipments can only be delivered by USPS and will be automatically changed to a USPS carrier method. P.O. Box deliveries typically take 5 - 10 business days.

U.S. TERRITORIES, MINOR OUTLYING ISLANDS, & APO/FPO ADDRESSES

USPS Priority International: 6-10 business days from ship date

INTERNATIONAL SHIPPING OPTIONS

ROKA ships to most countries around the world.

For international orders placed via our U.S. website, we ship from our U.S. fulfillment center using UPS Worldwide Express Saver. Average delivery time is 2 - 4 business days, but may be longer due to customs.
Please note when ordering from our U.S. website, customers are responsible for ALL duties and local taxes. Duties and taxes are paid upfront.
If returning an international order, shipping, duties and taxes are non-refundable.
We are unable to mark items as “gift” or “sample” to lessen duty charges.

SHIPPING FAQs

BEFORE YOU ORDER

How are shipping costs calculated?

Shipping costs vary depending on shipping address, shipping option and preferred shipping carrier. The USD $ rate per option will be displayed for your review at checkout. Once you select the shipping option, the fee will be applied to your order total.

Where does ROKA ship to?

ROKA ships to the 50 U.S. states, Washington D.C., U.S. Territories and APO/FPO addresses. ROKA will not ship to countries for which the U.S. Government maintains shipping embargoes or restrictions.

Does ROKA ship to P.O. Box, APO/FPO/DPO addresses?

Yes, ROKA does ship to P.O. Box addresses. ROKA does ship to APO/FPO addresses, but we do not ship to DPO addresses.

Can products be delivered to a different mailing address from the billing address?

Yes, you can ship to a different address than your billing address. Your billing address should reflect the payment method address. Shipping address is at your discretion and can vary from the billing address.

How long will it take for my purchase to reach me?

An estimate of how long it takes for your order to arrive depends on the shipping option you selected at checkout. You can reference the shipping details above to view estimates per shipping option.

ORDER CHANGES AND CANCELLATIONS

Can I cancel or change my order?

No. We are unable to cancel or change orders once they are placed. Our fulfillment center is incredibly fast and begins working on orders almost immediately once they are placed. Please make sure to review your order details carefully, including the size and color of your gear, and your shipping address.

What if I ordered the wrong product?

Should you accidentally place an order for the wrong product, you can take advantage of our 30-day exchange/return policy to swap for the product you meant to order.

What if I entered the wrong shipping address?

We guarantee delivery only to the address provided at the time your order is placed. Address changes for packages already in transit are not possible.

What if I entered the wrong billing address?

If your order was accepted by our system, it means your credit card company accepted the address that was entered. You don't need to contact us to update your billing address.

AFTER YOU ORDER

Once I place an order, how quickly will it ship?

ROKA gear orders will ship within 1-2 business days. Custom eyewear orders have an estimated assembly time of 3-5 business days. Prescription eyewear has an estimated 5-10 business day assembly time.
Once the order is completed, the shipping time will depend on the shipping option selected at checkout.

How do I know when my order ships?

You will receive a Shipping Confirmation email once your order has shipped from our warehouse. An order tracking number, carrier specification and a link so that you can access the order status will be available on the email.

How do I track my order?

When your order has shipped, you will receive an order tracking number and carrier specification on your Shipping Confirmation email. The email will also provide a link so that you can access the order data.
If you need help or have questions about tracking your order, please chat with us live or email support@roka.com and we'll be happy to assist you!

What happens if my package gets lost?

If your package is lost or you are having trouble locating your package, please chat with us live or email support@roka.com and we'll be happy to assist you!